No class is held in January 2025.

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Persuasion Skills - How to connect and persuade
To persuade is to strike a chord with the listeners.  People are more likely to be persuaded if you can connect with them and they can agree with your argument that is supported by facts and logic.  People must see the persuader as someone credible with integrity and who has the conviction and believes in his/her argument

28th Feb 2025

Practicing How to Give Feedback – both positive and negative
Feedback must be clear, concrete and specific. One can be direct without being harsh. This program demonstrates the steps on how to give both positive and negative feedback in ways that are acceptable and meaningful to the recipients. The program also provides ample opportunities for skills practices

25th Feb 2025

Value-Added Selling Skills and Value Creation
Value-Added Selling competes on “Value” not “Price”. It is a process and it is a way of doing business focusing on selling at 3 levels – the product, company and self

Upon Request

Improving Sales Productivity through Sales Leadership
What distinguishes a successful sales manager are his /her effective sales management skills that enables him /her to manage through better sales processes; influence, develop, motivate and lead sales professionals and support staff to achieve measurable outstanding results

Upon Request

Guide to Service Excellence™ for Managers
How to deliver excellent service to retain customers and create value for the organisation

Upon Request

How to Handle and Minimize Internal Customer Complaints
Internal customer service is the key to providing excellent service to external customers. An organisation cannot provide excellent service to external customers without efficient internal work processes and attitude because they affect turnaround time. Reframing team members’ mind-set about work in order to minimize complaints and knowing how to respond timely once there are complaints will reduce confusion, is more efficient and cost effective

Upon Request

Improving Leadership Effectiveness for Managers
Not all managers in the leadership position can lead, but all leaders need training to self assess own leadership strengths and weaknesses; to identify and develop skills necessary to improve leadership effectiveness through greater awareness and pracitces

Managing Organisation Change - making change work!
Change is a process and the change journey can be exhausting, time consuming and painful. All organisations face change of some descriptions, knowing what change strategies, tactics, techniques and tools to use would minimise resistance and deliver the planned results

Upon Request

Advanced Negotiation Skills – How to handle tactically
In the process towards negotiating collaboratively towards a win-win workable solution, it is important to be focused, keep own strategy in mind and learn how to handle various guerrilla tactics used by the opposing negotiators to outwit and outsmart you. This program discusses and demonstrates responses to the tactics used by negotiators

How to Get Work Done through Delegation
Managing is about working through people despite adversity. Often, the fear of losing control and not meeting quality work standards are reasons why managers are reluctant to delegate.  With appropriate soft skills and utilising the delegation process, it is possible to accomplish quality work on time and on target.

Upon Request

Scenario-based Decision Making
A scenario-based approach to explore and provide a framework for decision making and evaluate its implications, particularly if the information available is not complete

Upon Request

Talent Management - How to develop, engage and retain talent
Talent Management is everyone’s job in the organisation; HR and line management are key enablers.  Explore best practices, formulate practical talent management tools that can be applied in your organisation in addition to focusing in human capital

Upon Request

Better Business Image and Etiquette
Perception is reality. Manners matter, so learn essential social and business etiquette so that you can be confident and comfortable with building rapport and business relationship in any environment

Upon Request

Fulfilling Your Job Roles and Your Potential at Work
With a little bit of help and the willingness to learn, most people can become successful contributors and be a surprise and a pleasure to work with

Upon Request

Influencing Skills
An integrative, interactive method using principles drawn from marketing, creating strategies that other people can relate when explaining your ideas or proposals fully. Understand behaviours breed behaviours and manage own behaviours when influencing others

20th Mar 2025

How to Manage Disagreement and Conflicts Constructively
Recognise the symptoms and underlying causes of conflicts so as to apply appropriate strategies and tactics to manage and iron out differences before they escalate into difficult situations, thus affecting work morale

17th Mar 2025

Effective Presentation Skills Made Simple - How to present with clarity and impact using the Pyramid approach
Goal and result oriented, delivering with high impact keeping the audience highly interested using the Pyramid Method

21st Mar 2025

Value-Added Selling Skills and Value Creation
Value-Added Selling competes on “Value” not “Price”. It is a process and it is a way of doing business focusing on selling at 3 levels – the product, company and self

Upon Request

Improving Sales Productivity through Sales Leadership
What distinguishes a successful sales manager are his /her effective sales management skills that enables him /her to manage through better sales processes; influence, develop, motivate and lead sales professionals and support staff to achieve measurable outstanding results

Upon Request

Guide to Service Excellence™ for Managers
How to deliver excellent service to retain customers and create value for the organisation

Upon Request

Handling / Dealing with Difficult Customers – a proactive approach
Understand the psychology of difficult customers and acquire the skills to handle them in order to minimize complaints

24th Mar 2025

How to Handle and Minimize Internal Customer Complaints
Internal customer service is the key to providing excellent service to external customers. An organisation cannot provide excellent service to external customers without efficient internal work processes and attitude because they affect turnaround time. Reframing team members’ mind-set about work in order to minimize complaints and knowing how to respond timely once there are complaints will reduce confusion, is more efficient and cost effective

Upon Request

Team Leadership 2 - How to Motivate and Get the Best out ot People
People are goal directed and they need to feel good about what they do. Recognizing individual needs, creating a positive environment and the right conditions for work, stimulating and maintaining motivation are necessary to get the best out of people.  This program highlights the various strategies, techniques and workable approaches to motivating and getting the best out of people

19th Mar 2025

How to Work with your Bosses, Peers and Subordinates
Develop positive working relationships with people above, around and reporting to you in the organisation in order to gain maximum productivity and job satisfaction. Bosses expect you to “know” how to deliver to their expectations and accommodate to their styles while peer groups and subordinates expect you to have the sensitivity to work collaboratively to deliver results.

31st Mar 2025

Improving Leadership Effectiveness for Managers
Not all managers in the leadership position can lead, but all leaders need training to self assess own leadership strengths and weaknesses; to identify and develop skills necessary to improve leadership effectiveness through greater awareness and pracitces

Managing Organisation Change - making change work!
Change is a process and the change journey can be exhausting, time consuming and painful. All organisations face change of some descriptions, knowing what change strategies, tactics, techniques and tools to use would minimise resistance and deliver the planned results

Upon Request

Collaborative, Win-win Negotiation Skills - towards a workable solution
A Proactive, Interest-Driven Collaborative Approach highlighting strategies, tactics, skills and techniques that work towards a win-win, mutually beneficial, workable solution that satisfy both parties

28th Mar 2025

Advanced Negotiation Skills – How to handle tactically
In the process towards negotiating collaboratively towards a win-win workable solution, it is important to be focused, keep own strategy in mind and learn how to handle various guerrilla tactics used by the opposing negotiators to outwit and outsmart you. This program discusses and demonstrates responses to the tactics used by negotiators

How to Get Work Done through Delegation
Managing is about working through people despite adversity. Often, the fear of losing control and not meeting quality work standards are reasons why managers are reluctant to delegate.  With appropriate soft skills and utilising the delegation process, it is possible to accomplish quality work on time and on target.

Upon Request

A Holistic, Systematic and Rational Approach to Problem Solving & Decision Making
Problems, problems, problems …… and in reality, resources are limited. This program demonstrates ways to prioritise problems and provides various problem solving techniques to systematically and fundamentally resolve the problems.

18th Mar 2025

Scenario-based Decision Making
A scenario-based approach to explore and provide a framework for decision making and evaluate its implications, particularly if the information available is not complete

Upon Request

Effective Recruitment and Selection Interviewing Techniques
Acquire interviewing techniques used to recruit and select the right talents that will fit into the organisation

25th Mar 2025

Talent Management - How to develop, engage and retain talent
Talent Management is everyone’s job in the organisation; HR and line management are key enablers.  Explore best practices, formulate practical talent management tools that can be applied in your organisation in addition to focusing in human capital

Upon Request

Better Business Image and Etiquette
Perception is reality. Manners matter, so learn essential social and business etiquette so that you can be confident and comfortable with building rapport and business relationship in any environment

Upon Request

Fulfilling Your Job Roles and Your Potential at Work
With a little bit of help and the willingness to learn, most people can become successful contributors and be a surprise and a pleasure to work with

Upon Request

Coping with Problem People and Difficult Situations
Strategies and how to deal with problem people who can be your bosses, co-workers, employees and outside clients

10th Apr 2025

Value-Added Selling Skills and Value Creation
Value-Added Selling competes on “Value” not “Price”. It is a process and it is a way of doing business focusing on selling at 3 levels – the product, company and self

Upon Request

Improving Sales Productivity through Sales Leadership
What distinguishes a successful sales manager are his /her effective sales management skills that enables him /her to manage through better sales processes; influence, develop, motivate and lead sales professionals and support staff to achieve measurable outstanding results

Upon Request

Guide to Service Excellence™ for Managers
How to deliver excellent service to retain customers and create value for the organisation

Upon Request

How to Handle and Minimize Internal Customer Complaints
Internal customer service is the key to providing excellent service to external customers. An organisation cannot provide excellent service to external customers without efficient internal work processes and attitude because they affect turnaround time. Reframing team members’ mind-set about work in order to minimize complaints and knowing how to respond timely once there are complaints will reduce confusion, is more efficient and cost effective

Upon Request

Team Leadership 4 - How to Manage in Order to Lead Effectively
Leadership is transforming vision into reality. Leading is about motivating, directing, evaluating, provide guidance to team members in addition to innovating, making changes and create value for the organisation. Managing is about working through people to achieve results despite adversity as resources are limited. Thus management skills are crucial in leadership. Managers are not leaders, but leaders who do not possess management skills may not be effective leaders

14th Apr 2025

Improving Leadership Effectiveness for Managers
Not all managers in the leadership position can lead, but all leaders need training to self assess own leadership strengths and weaknesses; to identify and develop skills necessary to improve leadership effectiveness through greater awareness and pracitces

Coaching Skills for Effective Leadership
Coaching is one of the aspects of leadership. Team members have different capabilities and gifts and therefore the coaching approach will differ according to their development and differing gifts. This program demonstrates various coaching skills, among others, Socratic Inquiry skills, Practical Instructional Skills, Exploring, and Advocacy.

Managing Organisation Change - making change work!
Change is a process and the change journey can be exhausting, time consuming and painful. All organisations face change of some descriptions, knowing what change strategies, tactics, techniques and tools to use would minimise resistance and deliver the planned results

Upon Request

Advanced Negotiation Skills – How to handle tactically
In the process towards negotiating collaboratively towards a win-win workable solution, it is important to be focused, keep own strategy in mind and learn how to handle various guerrilla tactics used by the opposing negotiators to outwit and outsmart you. This program discusses and demonstrates responses to the tactics used by negotiators

How to Get Work Done through Delegation
Managing is about working through people despite adversity. Often, the fear of losing control and not meeting quality work standards are reasons why managers are reluctant to delegate.  With appropriate soft skills and utilising the delegation process, it is possible to accomplish quality work on time and on target.

Upon Request

Scenario-based Decision Making
A scenario-based approach to explore and provide a framework for decision making and evaluate its implications, particularly if the information available is not complete

Upon Request

Talent Management - How to develop, engage and retain talent
Talent Management is everyone’s job in the organisation; HR and line management are key enablers.  Explore best practices, formulate practical talent management tools that can be applied in your organisation in addition to focusing in human capital

Upon Request

Better Business Image and Etiquette
Perception is reality. Manners matter, so learn essential social and business etiquette so that you can be confident and comfortable with building rapport and business relationship in any environment

Upon Request

Fulfilling Your Job Roles and Your Potential at Work
With a little bit of help and the willingness to learn, most people can become successful contributors and be a surprise and a pleasure to work with

Upon Request

Effective, Clear and Focused Communication Skills
Understand the communication process in order to identify communication barriers and learned the skills needed, for e.g. questioning and active listening, adapting the Pyramid Principles to make responding and communicating with people simple, clear, to the point and effective

20h May 2025

How to Be Assertive - How to communicate assertively
Reframe the way we think, build confidence, and learn the skills & techniques of being assertive

16th May 2025

Value-Added Selling Skills and Value Creation
Value-Added Selling competes on “Value” not “Price”. It is a process and it is a way of doing business focusing on selling at 3 levels – the product, company and self

Upon Request

Selling Skills that Sell
Dispel the myths about selling and to acquire the selling skills to become a relationship-based high performing sales professionals

14th May 2025

Improving Sales Productivity through Sales Leadership
What distinguishes a successful sales manager are his /her effective sales management skills that enables him /her to manage through better sales processes; influence, develop, motivate and lead sales professionals and support staff to achieve measurable outstanding results

Upon Request

Guide to Service Excellence™ for Managers
How to deliver excellent service to retain customers and create value for the organisation

Upon Request

Service Excellence™ for Supervisors and Frontline Service Providers
nderstand the standards of being excellent, apply best practices, skills, techniques, phrases to use or avoid when servicing customers

19th May 2025

How to Handle and Minimize Internal Customer Complaints
Internal customer service is the key to providing excellent service to external customers. An organisation cannot provide excellent service to external customers without efficient internal work processes and attitude because they affect turnaround time. Reframing team members’ mind-set about work in order to minimize complaints and knowing how to respond timely once there are complaints will reduce confusion, is more efficient and cost effective

Upon Request

Team Leadership 3 - How to Select and Put the Right People in the Right Jobs
A recent survey ranks selecting and putting the right people in the right job as the most important and the No 1 task for a leader. No leader can be successful without the help from competent, effective and motivated people who work to bring excellent results

15th May 2025

Improving Leadership Effectiveness for Managers
Not all managers in the leadership position can lead, but all leaders need training to self assess own leadership strengths and weaknesses; to identify and develop skills necessary to improve leadership effectiveness through greater awareness and pracitces

Managing Organisation Change - making change work!
Change is a process and the change journey can be exhausting, time consuming and painful. All organisations face change of some descriptions, knowing what change strategies, tactics, techniques and tools to use would minimise resistance and deliver the planned results

Upon Request

Advanced Negotiation Skills – How to handle tactically
In the process towards negotiating collaboratively towards a win-win workable solution, it is important to be focused, keep own strategy in mind and learn how to handle various guerrilla tactics used by the opposing negotiators to outwit and outsmart you. This program discusses and demonstrates responses to the tactics used by negotiators

How to Get Work Done through Delegation
Managing is about working through people despite adversity. Often, the fear of losing control and not meeting quality work standards are reasons why managers are reluctant to delegate.  With appropriate soft skills and utilising the delegation process, it is possible to accomplish quality work on time and on target.

Upon Request

Scenario-based Decision Making
A scenario-based approach to explore and provide a framework for decision making and evaluate its implications, particularly if the information available is not complete

Upon Request

Talent Management - How to develop, engage and retain talent
Talent Management is everyone’s job in the organisation; HR and line management are key enablers.  Explore best practices, formulate practical talent management tools that can be applied in your organisation in addition to focusing in human capital

Upon Request

Better Business Image and Etiquette
Perception is reality. Manners matter, so learn essential social and business etiquette so that you can be confident and comfortable with building rapport and business relationship in any environment

Upon Request

Fulfilling Your Job Roles and Your Potential at Work
With a little bit of help and the willingness to learn, most people can become successful contributors and be a surprise and a pleasure to work with

Upon Request

Effective Presentation Skills Made Simple - How to present with clarity and impact using the Pyramid approach
Goal and result oriented, delivering with high impact keeping the audience highly interested using the Pyramid Method

20th Jun 2025

Communicating with Different Personalities - How to flex and communicate with them
We each have different innate preferences and personalities that are endowed through nature (in-born) and nurture through our development years. Communication is socialization skill we learned from the people around us and thus it is possible to learn the skills to communicate across gender, personality and cultural difference. Such technique is known as flexing.

18th Jun 2025

Value-Added Selling Skills and Value Creation
Value-Added Selling competes on “Value” not “Price”. It is a process and it is a way of doing business focusing on selling at 3 levels – the product, company and self

Upon Request

Improving Sales Productivity through Sales Leadership
What distinguishes a successful sales manager are his /her effective sales management skills that enables him /her to manage through better sales processes; influence, develop, motivate and lead sales professionals and support staff to achieve measurable outstanding results

Upon Request

Guide to Service Excellence™ for Managers
How to deliver excellent service to retain customers and create value for the organisation

Upon Request

Handling / Dealing with Difficult Customers
Understand the psychology of difficult customers and acquire the skills to handle them in order to minimize complaints

17th Jun 2025

How to Handle and Minimize Internal Customer Complaints
Internal customer service is the key to providing excellent service to external customers. An organisation cannot provide excellent service to external customers without efficient internal work processes and attitude because they affect turnaround time. Reframing team members’ mind-set about work in order to minimize complaints and knowing how to respond timely once there are complaints will reduce confusion, is more efficient and cost effective

Upon Request

Team Leadership 1 - How to Lead through Active Engagement
How to communicate, motivate, manage and work with various types of team members by inspiring and working constructively with them to deliver results

19th Jun 2025

Improving Leadership Effectiveness for Managers
Not all managers in the leadership position can lead, but all leaders need training to self assess own leadership strengths and weaknesses; to identify and develop skills necessary to improve leadership effectiveness through greater awareness and pracitces

Managing Organisation Change - making change work!
Change is a process and the change journey can be exhausting, time consuming and painful. All organisations face change of some descriptions, knowing what change strategies, tactics, techniques and tools to use would minimise resistance and deliver the planned results

Upon Request

Advanced Negotiation Skills – How to handle tactically
In the process towards negotiating collaboratively towards a win-win workable solution, it is important to be focused, keep own strategy in mind and learn how to handle various guerrilla tactics used by the opposing negotiators to outwit and outsmart you. This program discusses and demonstrates responses to the tactics used by negotiators

How to Get Work Done through Delegation
Managing is about working through people despite adversity. Often, the fear of losing control and not meeting quality work standards are reasons why managers are reluctant to delegate.  With appropriate soft skills and utilising the delegation process, it is possible to accomplish quality work on time and on target.

Upon Request

Scenario-based Decision Making
A scenario-based approach to explore and provide a framework for decision making and evaluate its implications, particularly if the information available is not complete

Upon Request

Talent Management - How to develop, engage and retain talent
Talent Management is everyone’s job in the organisation; HR and line management are key enablers.  Explore best practices, formulate practical talent management tools that can be applied in your organisation in addition to focusing in human capital

Upon Request

Better Business Image and Etiquette
Perception is reality. Manners matter, so learn essential social and business etiquette so that you can be confident and comfortable with building rapport and business relationship in any environment

Upon Request

Fulfilling Your Job Roles and Your Potential at Work
With a little bit of help and the willingness to learn, most people can become successful contributors and be a surprise and a pleasure to work with

Upon Request

Influencing Skills
An integrative, interactive method using principles drawn from marketing, creating strategies that other people can relate when explaining your ideas or proposals fully. Understand behaviours breed behaviours and manage own behaviours when influencing others

24th Jul 2025

Value-Added Selling Skills and Value Creation
Value-Added Selling competes on “Value” not “Price”. It is a process and it is a way of doing business focusing on selling at 3 levels – the product, company and self

Upon Request

Improving Sales Productivity through Sales Leadership
What distinguishes a successful sales manager are his /her effective sales management skills that enables him /her to manage through better sales processes; influence, develop, motivate and lead sales professionals and support staff to achieve measurable outstanding results

Upon Request

Guide to Service Excellence™ for Managers
How to deliver excellent service to retain customers and create value for the organisation

Upon Request

How to Handle and Minimize Internal Customer Complaints
Internal customer service is the key to providing excellent service to external customers. An organisation cannot provide excellent service to external customers without efficient internal work processes and attitude because they affect turnaround time. Reframing team members’ mind-set about work in order to minimize complaints and knowing how to respond timely once there are complaints will reduce confusion, is more efficient and cost effective

Upon Request

Team Leadership 2 - How to Motivate and Get the Best out ot People
People are goal directed and they need to feel good about what they do. Recognizing individual needs, creating a positive environment and the right conditions for work, stimulating and maintaining motivation are necessary to get the best out of people.  This program highlights the various strategies, techniques and workable approaches to motivating and getting the best out of people

17th Jul 2025

Improving Leadership Effectiveness for Managers
Not all managers in the leadership position can lead, but all leaders need training to self assess own leadership strengths and weaknesses; to identify and develop skills necessary to improve leadership effectiveness through greater awareness and pracitces

Managing Organisation Change - making change work!
Change is a process and the change journey can be exhausting, time consuming and painful. All organisations face change of some descriptions, knowing what change strategies, tactics, techniques and tools to use would minimise resistance and deliver the planned results

Upon Request

Advanced Negotiation Skills – How to handle tactically
In the process towards negotiating collaboratively towards a win-win workable solution, it is important to be focused, keep own strategy in mind and learn how to handle various guerrilla tactics used by the opposing negotiators to outwit and outsmart you. This program discusses and demonstrates responses to the tactics used by negotiators

How to Get Work Done through Delegation
Managing is about working through people despite adversity. Often, the fear of losing control and not meeting quality work standards are reasons why managers are reluctant to delegate.  With appropriate soft skills and utilising the delegation process, it is possible to accomplish quality work on time and on target.

Upon Request

A Holistic, Systematic and Rational Approach to Problem Solving & Decision Making
Problems, problems, problems …… and in reality, resources are limited. This program demonstrates ways to prioritise problems and provides various problem solving techniques to systematically and fundamentally resolve the problems.

16th Jul 2025

Scenario-based Decision Making
A scenario-based approach to explore and provide a framework for decision making and evaluate its implications, particularly if the information available is not complete

Upon Request

Talent Management - How to develop, engage and retain talent
Talent Management is everyone’s job in the organisation; HR and line management are key enablers.  Explore best practices, formulate practical talent management tools that can be applied in your organisation in addition to focusing in human capital

Upon Request

Better Business Image and Etiquette
Perception is reality. Manners matter, so learn essential social and business etiquette so that you can be confident and comfortable with building rapport and business relationship in any environment

Upon Request

Fulfilling Your Job Roles and Your Potential at Work
With a little bit of help and the willingness to learn, most people can become successful contributors and be a surprise and a pleasure to work with

Upon Request

Effective, Clear and Focused Communication Skills
Understand the communication process in order to identify communication barriers and learned the skills needed, for e.g. questioning and active listening, adapting the Pyramid Principles to make responding and communicating with people simple, clear, to the point and effective

21st Aug 2025

Coping with Problem People and Difficult Situations
Strategies and how to deal with problem people who can be your bosses, co-workers, employees and outside clients

26th Aug 2025

Persuasion Skills - How to connect and persuade
To persuade is to strike a chord with the listeners.  People are more likely to be persuaded if you can connect with them and they can agree with your argument that is supported by facts and logic.  People must see the persuader as someone credible with integrity and who has the conviction and believes in his/her argument

25th Aug 2025

Value-Added Selling Skills and Value Creation
Value-Added Selling competes on “Value” not “Price”. It is a process and it is a way of doing business focusing on selling at 3 levels – the product, company and self

Upon Request

Selling Skills that Sell
Dispel the myths about selling and to acquire the selling skills to become a relationship-based high performing sales professionals

19th Aug 2025

Improving Sales Productivity through Sales Leadership
What distinguishes a successful sales manager are his /her effective sales management skills that enables him /her to manage through better sales processes; influence, develop, motivate and lead sales professionals and support staff to achieve measurable outstanding results

Upon Request

Guide to Service Excellence™ for Managers
How to deliver excellent service to retain customers and create value for the organisation

Upon Request

How to Handle and Minimize Internal Customer Complaints
Internal customer service is the key to providing excellent service to external customers. An organisation cannot provide excellent service to external customers without efficient internal work processes and attitude because they affect turnaround time. Reframing team members’ mind-set about work in order to minimize complaints and knowing how to respond timely once there are complaints will reduce confusion, is more efficient and cost effective

Upon Request

How to Work with your Bosses, Peers and Subordinates
Develop positive working relationships with people above, around and reporting to you in the organisation in order to gain maximum productivity and job satisfaction. Bosses expect you to “know” how to deliver to their expectations and accommodate to their styles while peer groups and subordinates expect you to have the sensitivity to work collaboratively to deliver results.

20th Aug 2025

Improving Leadership Effectiveness for Managers
Not all managers in the leadership position can lead, but all leaders need training to self assess own leadership strengths and weaknesses; to identify and develop skills necessary to improve leadership effectiveness through greater awareness and pracitces

Coaching Skills for Effective Leadership
Coaching is one of the aspects of leadership. Team members have different capabilities and gifts and therefore the coaching approach will differ according to their development and differing gifts. This program demonstrates various coaching skills, among others, Socratic Inquiry skills, Practical Instructional Skills, Exploring, and Advocacy.

Managing Organisation Change - making change work!
Change is a process and the change journey can be exhausting, time consuming and painful. All organisations face change of some descriptions, knowing what change strategies, tactics, techniques and tools to use would minimise resistance and deliver the planned results

Upon Request

Advanced Negotiation Skills – How to handle tactically
In the process towards negotiating collaboratively towards a win-win workable solution, it is important to be focused, keep own strategy in mind and learn how to handle various guerrilla tactics used by the opposing negotiators to outwit and outsmart you. This program discusses and demonstrates responses to the tactics used by negotiators

How to Get Work Done through Delegation
Managing is about working through people despite adversity. Often, the fear of losing control and not meeting quality work standards are reasons why managers are reluctant to delegate.  With appropriate soft skills and utilising the delegation process, it is possible to accomplish quality work on time and on target.

Upon Request

Scenario-based Decision Making
A scenario-based approach to explore and provide a framework for decision making and evaluate its implications, particularly if the information available is not complete

Upon Request

Talent Management - How to develop, engage and retain talent
Talent Management is everyone’s job in the organisation; HR and line management are key enablers.  Explore best practices, formulate practical talent management tools that can be applied in your organisation in addition to focusing in human capital

Upon Request

Better Business Image and Etiquette
Perception is reality. Manners matter, so learn essential social and business etiquette so that you can be confident and comfortable with building rapport and business relationship in any environment

Upon Request

Fulfilling Your Job Roles and Your Potential at Work
With a little bit of help and the willingness to learn, most people can become successful contributors and be a surprise and a pleasure to work with

Upon Request

How to Be Assertive - How to communicate assertively
Reframe the way we think, build confidence, and learn the skills & techniques of being assertive

26th Sep 2025

How to Give Feedback – both positive and negative
Feedback must be clear, concrete and specific. One can be direct without being harsh. This program demonstrates the steps on how to give both positive and negative feedback in ways that are acceptable and meaningful to the recipients. The program also provides ample opportunities for skills practices

23rd Sep 2025

Value-Added Selling Skills and Value Creation
Value-Added Selling competes on “Value” not “Price”. It is a process and it is a way of doing business focusing on selling at 3 levels – the product, company and self

Upon Request

Improving Sales Productivity through Sales Leadership
What distinguishes a successful sales manager are his /her effective sales management skills that enables him /her to manage through better sales processes; influence, develop, motivate and lead sales professionals and support staff to achieve measurable outstanding results

Upon Request

Guide to Service Excellence™ for Managers
How to deliver excellent service to retain customers and create value for the organisation

Upon Request

How to Handle and Minimize Internal Customer Complaints
Internal customer service is the key to providing excellent service to external customers. An organisation cannot provide excellent service to external customers without efficient internal work processes and attitude because they affect turnaround time. Reframing team members’ mind-set about work in order to minimize complaints and knowing how to respond timely once there are complaints will reduce confusion, is more efficient and cost effective

Upon Request

Team Leadership 3 - How to Select and Put the Right People in the Right Jobs
A recent survey ranks selecting and putting the right people in the right job as the most important and the No 1 task for a leader. No leader can be successful without the help from competent, effective and motivated people who work to bring excellent results

22nd Sep 2025

Improving Leadership Effectiveness for Managers
Not all managers in the leadership position can lead, but all leaders need training to self assess own leadership strengths and weaknesses; to identify and develop skills necessary to improve leadership effectiveness through greater awareness and pracitces

Managing Organisation Change - making change work!
Change is a process and the change journey can be exhausting, time consuming and painful. All organisations face change of some descriptions, knowing what change strategies, tactics, techniques and tools to use would minimise resistance and deliver the planned results

Upon Request

Advanced Negotiation Skills – How to handle tactically
In the process towards negotiating collaboratively towards a win-win workable solution, it is important to be focused, keep own strategy in mind and learn how to handle various guerrilla tactics used by the opposing negotiators to outwit and outsmart you. This program discusses and demonstrates responses to the tactics used by negotiators

How to Get Work Done through Delegation
Managing is about working through people despite adversity. Often, the fear of losing control and not meeting quality work standards are reasons why managers are reluctant to delegate.  With appropriate soft skills and utilising the delegation process, it is possible to accomplish quality work on time and on target.

Upon Request

Scenario-based Decision Making
A scenario-based approach to explore and provide a framework for decision making and evaluate its implications, particularly if the information available is not complete

Upon Request

Talent Management - How to develop, engage and retain talent
Talent Management is everyone’s job in the organisation; HR and line management are key enablers.  Explore best practices, formulate practical talent management tools that can be applied in your organisation in addition to focusing in human capital

Upon Request

Better Business Image and Etiquette
Perception is reality. Manners matter, so learn essential social and business etiquette so that you can be confident and comfortable with building rapport and business relationship in any environment

Upon Request

Fulfilling Your Job Roles and Your Potential at Work
With a little bit of help and the willingness to learn, most people can become successful contributors and be a surprise and a pleasure to work with

Upon Request

How to Manage Disagreement and Conflicts Constructively
Recognise the symptoms and underlying causes of conflicts so as to apply appropriate strategies and tactics to manage and iron out differences before they escalate into difficult situations, thus affecting work morale

22nd Oct 2025

Effective Presentation Skills Made Simple - How to present with clarity and impact using the Pyramid approach
Goal and result oriented, delivering with high impact keeping the audience highly interested using the Pyramid Method

24th Oct 2025

Value-Added Selling Skills and Value Creation
Value-Added Selling competes on “Value” not “Price”. It is a process and it is a way of doing business focusing on selling at 3 levels – the product, company and self

Upon Request

Improving Sales Productivity through Sales Leadership
What distinguishes a successful sales manager are his /her effective sales management skills that enables him /her to manage through better sales processes; influence, develop, motivate and lead sales professionals and support staff to achieve measurable outstanding results

Upon Request

Guide to Service Excellence™ for Managers
How to deliver excellent service to retain customers and create value for the organisation

Upon Request

Handling / Dealing with Difficult Customers
Understand the psychology of difficult customers and acquire the skills to handle them in order to minimize complaints

20th Oct 2025

How to Handle and Minimize Internal Customer Complaints
Internal customer service is the key to providing excellent service to external customers. An organisation cannot provide excellent service to external customers without efficient internal work processes and attitude because they affect turnaround time. Reframing team members’ mind-set about work in order to minimize complaints and knowing how to respond timely once there are complaints will reduce confusion, is more efficient and cost effective

Upon Request

Team Leadership 1 - How to Lead through Active Engagement
How to communicate, motivate, manage and work with various types of team members by inspiring and working constructively with them to deliver results

23rd Oct 2025

Team Leadership 4 - How to Manage in Order to Lead Effectively
Leadership is transforming vision into reality. Leading is about motivating, directing, evaluating, provide guidance to team members in addition to innovating, making changes and create value for the organisation. Managing is about working through people to achieve results despite adversity as resources are limited. Thus management skills are crucial in leadership. Managers are not leaders, but leaders who do not possess management skills may not be effective leaders

21st Oct 2025

Improving Leadership Effectiveness for Managers
Not all managers in the leadership position can lead, but all leaders need training to self assess own leadership strengths and weaknesses; to identify and develop skills necessary to improve leadership effectiveness through greater awareness and pracitces

Managing Organisation Change - making change work!
Change is a process and the change journey can be exhausting, time consuming and painful. All organisations face change of some descriptions, knowing what change strategies, tactics, techniques and tools to use would minimise resistance and deliver the planned results

Upon Request

Advanced Negotiation Skills – How to handle tactically
In the process towards negotiating collaboratively towards a win-win workable solution, it is important to be focused, keep own strategy in mind and learn how to handle various guerrilla tactics used by the opposing negotiators to outwit and outsmart you. This program discusses and demonstrates responses to the tactics used by negotiators

How to Get Work Done through Delegation
Managing is about working through people despite adversity. Often, the fear of losing control and not meeting quality work standards are reasons why managers are reluctant to delegate.  With appropriate soft skills and utilising the delegation process, it is possible to accomplish quality work on time and on target.

Upon Request

Scenario-based Decision Making
A scenario-based approach to explore and provide a framework for decision making and evaluate its implications, particularly if the information available is not complete

Upon Request

Talent Management - How to develop, engage and retain talent
Talent Management is everyone’s job in the organisation; HR and line management are key enablers.  Explore best practices, formulate practical talent management tools that can be applied in your organisation in addition to focusing in human capital

Upon Request

Better Business Image and Etiquette
Perception is reality. Manners matter, so learn essential social and business etiquette so that you can be confident and comfortable with building rapport and business relationship in any environment

Upon Request

Fulfilling Your Job Roles and Your Potential at Work
With a little bit of help and the willingness to learn, most people can become successful contributors and be a surprise and a pleasure to work with

Upon Request

Influencing Skills
An integrative, interactive method using principles drawn from marketing, creating strategies that other people can relate when explaining your ideas or proposals fully. Understand behaviours breed behaviours and manage own behaviours when influencing others

25th Nov 2025

Communicating with Different Personalities - How to flex and communicate with them
We each have different innate preferences and personalities that are endowed through nature (in-born) and nurture through our development years. Communication is socialization skill we learned from the people around us and thus it is possible to learn the skills to communicate across gender, personality and cultural difference. Such technique is known as flexing.

27th Nov 2025

Value-Added Selling Skills and Value Creation
Value-Added Selling competes on “Value” not “Price”. It is a process and it is a way of doing business focusing on selling at 3 levels – the product, company and self

Upon Request

Improving Sales Productivity through Sales Leadership
What distinguishes a successful sales manager are his /her effective sales management skills that enables him /her to manage through better sales processes; influence, develop, motivate and lead sales professionals and support staff to achieve measurable outstanding results

Upon Request

Guide to Service Excellence™ for Managers
How to deliver excellent service to retain customers and create value for the organisation

Upon Request

How to Handle and Minimize Internal Customer Complaints
Internal customer service is the key to providing excellent service to external customers. An organisation cannot provide excellent service to external customers without efficient internal work processes and attitude because they affect turnaround time. Reframing team members’ mind-set about work in order to minimize complaints and knowing how to respond timely once there are complaints will reduce confusion, is more efficient and cost effective

Upon Request

Team Leadership 2 - How to Motivate and Get the Best out ot People
People are goal directed and they need to feel good about what they do. Recognizing individual needs, creating a positive environment and the right conditions for work, stimulating and maintaining motivation are necessary to get the best out of people.  This program highlights the various strategies, techniques and workable approaches to motivating and getting the best out of people

26th Nov 2025

Improving Leadership Effectiveness for Managers
Not all managers in the leadership position can lead, but all leaders need training to self assess own leadership strengths and weaknesses; to identify and develop skills necessary to improve leadership effectiveness through greater awareness and pracitces

Managing Organisation Change - making change work!
Change is a process and the change journey can be exhausting, time consuming and painful. All organisations face change of some descriptions, knowing what change strategies, tactics, techniques and tools to use would minimise resistance and deliver the planned results

Upon Request

Collaborative, Win-win Negotiation Skills - towards a workable solution
A Proactive, Interest-Driven Collaborative Approach highlighting strategies, tactics, skills and techniques that work towards a win-win, mutually beneficial, workable solution that satisfy both parties

21st Nov 2025

Advanced Negotiation Skills – How to handle tactically
In the process towards negotiating collaboratively towards a win-win workable solution, it is important to be focused, keep own strategy in mind and learn how to handle various guerrilla tactics used by the opposing negotiators to outwit and outsmart you. This program discusses and demonstrates responses to the tactics used by negotiators

How to Get Work Done through Delegation
Managing is about working through people despite adversity. Often, the fear of losing control and not meeting quality work standards are reasons why managers are reluctant to delegate.  With appropriate soft skills and utilising the delegation process, it is possible to accomplish quality work on time and on target.

Upon Request

A Holistic, Systematic and Rational Approach to Problem Solving & Decision Making
Problems, problems, problems …… and in reality, resources are limited. This program demonstrates ways to prioritise problems and provides various problem solving techniques to systematically and fundamentally resolve the problems.

18th Nov 2025

Scenario-based Decision Making
A scenario-based approach to explore and provide a framework for decision making and evaluate its implications, particularly if the information available is not complete

Upon Request

Talent Management - How to develop, engage and retain talent
Talent Management is everyone’s job in the organisation; HR and line management are key enablers.  Explore best practices, formulate practical talent management tools that can be applied in your organisation in addition to focusing in human capital

Upon Request

Better Business Image and Etiquette
Perception is reality. Manners matter, so learn essential social and business etiquette so that you can be confident and comfortable with building rapport and business relationship in any environment

Upon Request

Fulfilling Your Job Roles and Your Potential at Work
With a little bit of help and the willingness to learn, most people can become successful contributors and be a surprise and a pleasure to work with

Upon Request

Effective, Clear and Focused Communication Skills
Understand the communication process in order to identify communication barriers and learned the skills needed, for e.g. questioning and active listening, adapting the Pyramid Principles to make responding and communicating with people simple, clear, to the point and effective

4th Dec 2025

Coping with Problem People and Difficult Situations
Strategies and how to deal with problem people who can be your bosses, co-workers, employees and outside clients

2nd Dec 2025

How to Be Assertive - How to communicate assertively
Reframe the way we think, build confidence, and learn the skills & techniques of being assertive

8th Dec 2025

Value-Added Selling Skills and Value Creation
Value-Added Selling competes on “Value” not “Price”. It is a process and it is a way of doing business focusing on selling at 3 levels – the product, company and self

Upon Request

Improving Sales Productivity through Sales Leadership
What distinguishes a successful sales manager are his /her effective sales management skills that enables him /her to manage through better sales processes; influence, develop, motivate and lead sales professionals and support staff to achieve measurable outstanding results

Upon Request

Guide to Service Excellence™ for Managers
How to deliver excellent service to retain customers and create value for the organisation

Upon Request

How to Handle and Minimize Internal Customer Complaints
Internal customer service is the key to providing excellent service to external customers. An organisation cannot provide excellent service to external customers without efficient internal work processes and attitude because they affect turnaround time. Reframing team members’ mind-set about work in order to minimize complaints and knowing how to respond timely once there are complaints will reduce confusion, is more efficient and cost effective

Upon Request

How to Work with your Bosses, Peers and Subordinates
Develop positive working relationships with people above, around and reporting to you in the organisation in order to gain maximum productivity and job satisfaction. Bosses expect you to “know” how to deliver to their expectations and accommodate to their styles while peer groups and subordinates expect you to have the sensitivity to work collaboratively to deliver results.

9th Dec 2025

Improving Leadership Effectiveness for Managers
Not all managers in the leadership position can lead, but all leaders need training to self assess own leadership strengths and weaknesses; to identify and develop skills necessary to improve leadership effectiveness through greater awareness and pracitces

Coaching Skills for Effective Leadership
Coaching is one of the aspects of leadership. Team members have different capabilities and gifts and therefore the coaching approach will differ according to their development and differing gifts. This program demonstrates various coaching skills, among others, Socratic Inquiry skills, Practical Instructional Skills, Exploring, and Advocacy.

Managing Organisation Change - making change work!
Change is a process and the change journey can be exhausting, time consuming and painful. All organisations face change of some descriptions, knowing what change strategies, tactics, techniques and tools to use would minimise resistance and deliver the planned results

Upon Request

Advanced Negotiation Skills – How to handle tactically
In the process towards negotiating collaboratively towards a win-win workable solution, it is important to be focused, keep own strategy in mind and learn how to handle various guerrilla tactics used by the opposing negotiators to outwit and outsmart you. This program discusses and demonstrates responses to the tactics used by negotiators

How to Get Work Done through Delegation
Managing is about working through people despite adversity. Often, the fear of losing control and not meeting quality work standards are reasons why managers are reluctant to delegate.  With appropriate soft skills and utilising the delegation process, it is possible to accomplish quality work on time and on target.

Upon Request

Scenario-based Decision Making
A scenario-based approach to explore and provide a framework for decision making and evaluate its implications, particularly if the information available is not complete

Upon Request

Effective Recruitment and Selection Interviewing Techniques
Acquire interviewing techniques used to recruit and select the right talents that will fit into the organisation

3rd Dec 2025

Talent Management - How to develop, engage and retain talent
Talent Management is everyone’s job in the organisation; HR and line management are key enablers.  Explore best practices, formulate practical talent management tools that can be applied in your organisation in addition to focusing in human capital

Upon Request

Better Business Image and Etiquette
Perception is reality. Manners matter, so learn essential social and business etiquette so that you can be confident and comfortable with building rapport and business relationship in any environment

Upon Request

Fulfilling Your Job Roles and Your Potential at Work
With a little bit of help and the willingness to learn, most people can become successful contributors and be a surprise and a pleasure to work with

Upon Request

No class is held in January 2026.

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Persuasion Skills - How to connect and persuade
To persuade is to strike a chord with the listeners.  People are more likely to be persuaded if you can connect with them and they can agree with your argument that is supported by facts and logic.  People must see the persuader as someone credible with integrity and who has the conviction and believes in his/her argument

27th Feb 2026

Practicing How to Give Feedback – both positive and negative
Feedback must be clear, concrete and specific. One can be direct without being harsh. This program demonstrates the steps on how to give both positive and negative feedback in ways that are acceptable and meaningful to the recipients. The program also provides ample opportunities for skills practices

24th Feb 2026

Value-Added Selling Skills and Value Creation
Value-Added Selling competes on “Value” not “Price”. It is a process and it is a way of doing business focusing on selling at 3 levels – the product, company and self

Upon Request

Improving Sales Productivity through Sales Leadership
What distinguishes a successful sales manager are his /her effective sales management skills that enables him /her to manage through better sales processes; influence, develop, motivate and lead sales professionals and support staff to achieve measurable outstanding results

Upon Request

Guide to Service Excellence™ for Managers
How to deliver excellent service to retain customers and create value for the organisation

Upon Request

How to Handle and Minimize Internal Customer Complaints
Internal customer service is the key to providing excellent service to external customers. An organisation cannot provide excellent service to external customers without efficient internal work processes and attitude because they affect turnaround time. Reframing team members’ mind-set about work in order to minimize complaints and knowing how to respond timely once there are complaints will reduce confusion, is more efficient and cost effective

Upon Request

Improving Leadership Effectiveness for Managers
Not all managers in the leadership position can lead, but all leaders need training to self assess own leadership strengths and weaknesses; to identify and develop skills necessary to improve leadership effectiveness through greater awareness and pracitces

Managing Organisation Change - making change work!
Change is a process and the change journey can be exhausting, time consuming and painful. All organisations face change of some descriptions, knowing what change strategies, tactics, techniques and tools to use would minimise resistance and deliver the planned results

Upon Request

Advanced Negotiation Skills – How to handle tactically
In the process towards negotiating collaboratively towards a win-win workable solution, it is important to be focused, keep own strategy in mind and learn how to handle various guerrilla tactics used by the opposing negotiators to outwit and outsmart you. This program discusses and demonstrates responses to the tactics used by negotiators

How to Get Work Done through Delegation
Managing is about working through people despite adversity. Often, the fear of losing control and not meeting quality work standards are reasons why managers are reluctant to delegate.  With appropriate soft skills and utilising the delegation process, it is possible to accomplish quality work on time and on target.

Upon Request

Scenario-based Decision Making
A scenario-based approach to explore and provide a framework for decision making and evaluate its implications, particularly if the information available is not complete

Upon Request

Talent Management - How to develop, engage and retain talent
Talent Management is everyone’s job in the organisation; HR and line management are key enablers.  Explore best practices, formulate practical talent management tools that can be applied in your organisation in addition to focusing in human capital

Upon Request

Better Business Image and Etiquette
Perception is reality. Manners matter, so learn essential social and business etiquette so that you can be confident and comfortable with building rapport and business relationship in any environment

Upon Request

Fulfilling Your Job Roles and Your Potential at Work
With a little bit of help and the willingness to learn, most people can become successful contributors and be a surprise and a pleasure to work with

Upon Request

Influencing Skills
An integrative, interactive method using principles drawn from marketing, creating strategies that other people can relate when explaining your ideas or proposals fully. Understand behaviours breed behaviours and manage own behaviours when influencing others

11th Mar 2026

How to Manage Disagreement and Conflicts Constructively
Recognise the symptoms and underlying causes of conflicts so as to apply appropriate strategies and tactics to manage and iron out differences before they escalate into difficult situations, thus affecting work morale

16th Mar 2026

Effective Presentation Skills Made Simple - How to present with clarity and impact using the Pyramid approach
Goal and result oriented, delivering with high impact keeping the audience highly interested using the Pyramid Method

20th Mar 2026

Value-Added Selling Skills and Value Creation
Value-Added Selling competes on “Value” not “Price”. It is a process and it is a way of doing business focusing on selling at 3 levels – the product, company and self

Upon Request

Improving Sales Productivity through Sales Leadership
What distinguishes a successful sales manager are his /her effective sales management skills that enables him /her to manage through better sales processes; influence, develop, motivate and lead sales professionals and support staff to achieve measurable outstanding results

Upon Request

Guide to Service Excellence™ for Managers
How to deliver excellent service to retain customers and create value for the organisation

Upon Request

Handling / Dealing with Difficult Customers – a proactive approach
Understand the psychology of difficult customers and acquire the skills to handle them in order to minimize complaints

23rd Mar 2026

How to Handle and Minimize Internal Customer Complaints
Internal customer service is the key to providing excellent service to external customers. An organisation cannot provide excellent service to external customers without efficient internal work processes and attitude because they affect turnaround time. Reframing team members’ mind-set about work in order to minimize complaints and knowing how to respond timely once there are complaints will reduce confusion, is more efficient and cost effective

Upon Request

Team Leadership 2 - How to Motivate and Get the Best out ot People
People are goal directed and they need to feel good about what they do. Recognizing individual needs, creating a positive environment and the right conditions for work, stimulating and maintaining motivation are necessary to get the best out of people.  This program highlights the various strategies, techniques and workable approaches to motivating and getting the best out of people

24th Mar 2026

How to Work with your Bosses, Peers and Subordinates
Develop positive working relationships with people above, around and reporting to you in the organisation in order to gain maximum productivity and job satisfaction. Bosses expect you to “know” how to deliver to their expectations and accommodate to their styles while peer groups and subordinates expect you to have the sensitivity to work collaboratively to deliver results.

12th Mar 2026

Improving Leadership Effectiveness for Managers
Not all managers in the leadership position can lead, but all leaders need training to self assess own leadership strengths and weaknesses; to identify and develop skills necessary to improve leadership effectiveness through greater awareness and pracitces

Managing Organisation Change - making change work!
Change is a process and the change journey can be exhausting, time consuming and painful. All organisations face change of some descriptions, knowing what change strategies, tactics, techniques and tools to use would minimise resistance and deliver the planned results

Upon Request

Collaborative, Win-win Negotiation Skills - towards a workable solution
A Proactive, Interest-Driven Collaborative Approach highlighting strategies, tactics, skills and techniques that work towards a win-win, mutually beneficial, workable solution that satisfy both parties

25th Mar 2026

Advanced Negotiation Skills – How to handle tactically
In the process towards negotiating collaboratively towards a win-win workable solution, it is important to be focused, keep own strategy in mind and learn how to handle various guerrilla tactics used by the opposing negotiators to outwit and outsmart you. This program discusses and demonstrates responses to the tactics used by negotiators

How to Get Work Done through Delegation
Managing is about working through people despite adversity. Often, the fear of losing control and not meeting quality work standards are reasons why managers are reluctant to delegate.  With appropriate soft skills and utilising the delegation process, it is possible to accomplish quality work on time and on target.

Upon Request

A Holistic, Systematic and Rational Approach to Problem Solving & Decision Making
Problems, problems, problems …… and in reality, resources are limited. This program demonstrates ways to prioritise problems and provides various problem solving techniques to systematically and fundamentally resolve the problems.

26th Mar 2026

Scenario-based Decision Making
A scenario-based approach to explore and provide a framework for decision making and evaluate its implications, particularly if the information available is not complete

Upon Request

Effective Recruitment and Selection Interviewing Techniques
Acquire interviewing techniques used to recruit and select the right talents that will fit into the organisation

17th Mar 2026

Talent Management - How to develop, engage and retain talent
Talent Management is everyone’s job in the organisation; HR and line management are key enablers.  Explore best practices, formulate practical talent management tools that can be applied in your organisation in addition to focusing in human capital

Upon Request

Better Business Image and Etiquette
Perception is reality. Manners matter, so learn essential social and business etiquette so that you can be confident and comfortable with building rapport and business relationship in any environment

Upon Request

Fulfilling Your Job Roles and Your Potential at Work
With a little bit of help and the willingness to learn, most people can become successful contributors and be a surprise and a pleasure to work with

Upon Request