The importance of service has been emphasised; providing excellent service will be a prerequisite for survival in the new millennium where consumer knowledge, demands and expectations are far more pervasive.  At PGA Consulting Limited, we help our clients increase levels of customer satisfaction and loyalty through our unique Service Excellence™ programme, aligning company service strategy to operational levels, and ensuring that frontline people are well trained to handle service issues.  It is a hands-on approach to building a service culture from top down and bottom up, making sure the service culture permeates the organisation.  Examples of services we provide for Service Excellence™ include:

• Customer Service Strategy
• Customer Service Systems
• Customer Service Implementation
• Customer Satisfaction Survey and Index
• Customer Service Training
• Measuring Customer Service
• Handling Difficult Customers
• Responding to Complaints