These articles are written by Weelan Ho, published in:

• Dialogue, a quarterly magazine published by Hong Kong Institute of Accredited Accounting Technicians (HKIAAT)
• E- news, a monthly newsletters written for Hong Kong Institute of Accounting for Accredited Accounting Technicians (HKIAAT)

For participants who attended the workshops conducted by PGA Consulting Limited and partners; and anyone who is interested. The articles are intended to help readers acquire knowledge relating to job, interpersonal, management and leadership skills.

To read the whole journal back to back, and to know more about Hong Kong Institute of Accredited Accounting Technician, please enter the website of HKIAAT http://www.hkiaat.org/

Communication and Interpersonal Skills

• Understand Communication Processes and Barriers
• Better Communication and Active Listening
• Negotiation Skills
• The Best Presentation Is Conversational in Tone

Management and Leadership Skills

• Understand People’s Make-up to Manage Working Relationship – including the one with your boss
• Negotiation Skills
• Managing the Change Journey
• Learning from the Animal Kingdom - Management, Leadership and Teamwork

Personal and Career Development

• Building the Foundations of a Solid Career through Performance
• Educaton of the Heart
• Etiquette and Good Manners
• Widen the Learning Exposure

Human Resource Management

• Talent Management

Selling Skills and Sales Management

• Effective Selling for Maximum Results

Customer Relations and Service Development

• How to Deliver Superior Customer Service